This site is created and managed by SC Perfect Journey SRL, a commercial company with its headquarters in Bucharest, Decebal Boulevard, no. 14, sector 3, telephone number: 031 9596, e-mail address: office@perfectjourney.ro, registered at the National Trade Registry Office under number J40/12707/2016, with unique registration code RO 36570606, holder of the tourism license for tour-operating agents with no. 7686/07.12.2016. This document establishes the terms and conditions under which you can use www.perfect-tour.ro. The use of the site, logging in and access to the services implies acceptance of these terms and conditions.
Accession
The permitted purpose for using this website is to obtain information on Perfect Journey’s tourist offers and programs, information on promoted destinations, subscription to the newsletter, purchase of Perfect Journey products, reservations, as well as live or e-mail support, etc. Any use for purposes other than these is not allowed.
Confidentiality and personal information
Your personal information held by Perfect Journey at the time of registration on the website or purchase of tourist services is protected under the conditions of law 677/2001.
Perfect Journey SRL is a personal data operator registered under no. 0002675 at A.N.S.P.D.C.P.
By completing the fields in the online registration forms, users agree that the personal data they register will enter the Perfect Journey database and receive messages regarding products and services, promotions, contests or any other editorial and marketing actions carried out in the future by Perfect Journey and its agreed partners.
At the user’s explicit request addressed to it@perfectjourney.ro, Perfect Journey undertakes to rectify, update, block, delete or transform into anonymous data and to stop processing the user’s personal data, free of charge, according to the provisions of Law no. 677/2001 regarding the protection of personal data and the free circulation of such data.
Perfect Journey undertakes not to make public the e-mail address of the users and not to disclose it to a third party, if it is not among the expressly agreed partners, unless this is necessary to comply with the law and /or judicial proceedings.
Copyright, trademark and intellectual property
The copyright for the information on this site is owned by Perfect Journey or its partners.
No material on this site can be reproduced partially, fully or modified without the explicit prior permission, by written agreement with Perfect Journey or its partners.
The content of this site, the logo, brand, texts, graphics, photos, software, logos and any other materials present on the site are protected by copyright law and are the property of Perfect Journey.
It is forbidden to create links with this site of other sites or vice versa, without prior written agreement. In situations where this happens without the explicit written consent of Perfect Journey, Perfect Journey does not assume responsibility for non-affiliated sites with which it may be linked, for materials posted on this site by persons other than those authorized by Perfect Journey and reserves the right to request sanction according to the legislation in force for any action of this type, which does not have its prior consent.
Perfect Journey or third parties may provide authorized, through the site, links (“links”) to other pages or World Wide Web resources. Perfect Journey does not guarantee, is not and cannot be held responsible in any way for their availability, form, content, advertising, products or other materials available on the respective sites.
Terms and conditions for hotel reservations
Hotel rates are only guaranteed based on a confirmed reservation. The meals included in each rate are specified in the Meal section on the Perfect Journey website.
In certain destinations it is possible to charge local taxes payable directly at the hotel. The hotel management has the right to ask for credit card details or a deposit to cover and guarantee any additional costs that may arise during your stay upon arrival.
Accommodation is usually between 12.00 and 14.00, local time, on the day of arrival scheduled in the reservation. On the Romanian coast, accommodation starts at 18:00 on the day of arrival and ends by 12:00 on the day of departure. To avoid problems with accommodation, please inform us if you will arrive later at the hotel.
The distribution of rooms at the hotel is done at the reception and any problem related to the location or appearance of the room is solved by the client directly at the reception, assisted by the agency representative.
All hotels published on www.perfect-tour.ro require at least one of the passengers to be 18 years old. In case of no-show at the hotel, a penalty of at least one night will be applied (up to the maximum cost of the entire stay, depending on the hotel’s cancellation policy).
Reimbursement requests, as a result of the total or partial non-use of tourist services, must be accompanied by a written confirmation from the hotel.
This confirmation does not guarantee the return of the value of unused services and will be honored only if the hotel accepts the return of the value.
All reservations will be honored only for the persons in whose name the reservation was made. Name changes are not allowed.
In the event of a fortuitous impossibility to honor the reservation, Perfect Journey reserves the right to replace the hotel or other initially confirmed services with others of a similar or superior category, without any other compensation in return or to return the money in full in case which is impossible to offer one and alternatives.
The types of rooms may depend on the availability of that type of room in the hotel and may vary depending on the hotel and/or country. We try to make sure that the hotel offers the type of room booked, however there may be occasions when instead of a room with a double bed a room with two separate beds can be allocated or a room with a double bed can be allocated instead of a room with two separate beds.
Please note that most European hotels offer two single beds joined together to form a double bed. While all the preferences related to the desired room type are sent to the hotel, the room allocation is made by the hotel and depends on the availability at the time of entering the hotel.
A triple room does not guarantee three separate beds. Rooms with 3 beds (triple) can be with 3 beds of the same type or with 2 beds of the same type and a folding one or with a matrimonial bed and a normal or folding bed.
The sizes of the beds and their configuration may differ. A quadruple room is a room for four adults, with two, three or four beds. This can also include folding beds. The arrangement of the beds can vary considerably.
Any additional request, such as for an upper floor, for a smoking room, etc. it is not guaranteed at the time of booking and depends on the availability of the hotel on the day of the client’s entry.
The star classification of accommodation units is the one officially assigned by the relevant ministries of the respective countries and as such, respects local standards.
The specific criteria and requirements applied may differ from country to country, as a result the classification of hotels only provides a general idea of the quality of the hotel and an approximate level of facilities, services and amenities. Perfect Journey is not responsible for this variety in terms of hotel classification between countries, room types and hotel information related to these matters. It is the responsibility of the person making the reservation to ensure that the type of room reserved is appropriate for the number of people traveling.
Any complaint must be submitted in writing to the Perfect Journey headquarters within a maximum of 30 days from the date of departure from the hotel. We will not consider complaints that were not submitted to the hotel’s attention during the client’s stay.
Any complaint must be reported on the spot to the hotel and the local guide, or to the emergency number on the voucher.
We are not responsible for compensating any situation that could have been resolved on the spot if the hotel had been informed. Perfect Journey will not be responsible for any inconveniences or results of unforeseen circumstances such as floods, earthquakes, riots, acts of terrorism, acts of government or change of authority in a country, unfavorable weather conditions or hotel renovations that are beyond our control. they communicated in advance.
The differences in climate and energy saving rules in different countries can affect the heating systems in the hotels located in the respective area or country. For example, in Italy the heating system can only be operated between November 15 and March 15 due to government regulations. The start and end of the swimming pool operating dates can also be affected by climate and weather conditions. Perfect Journey is not responsible for hotel policies related to these aspects.
After making the reservation, please check and make sure that all the details in the voucher (such as the hotel address, information about the hotel, city and country) are correct. In this way you will be protected from any inconvenience caused by a system error.
Terms and conditions for booking and selling plane tickets
Once the reservation is made, you will receive from Perfect Journey information about the flight fare (valid on the date of the reservation), as well as information about the conditions, restrictions and rules applicable to the plane ticket that can be purchased based on that reservation.
All conditions, rules and restrictions applicable to a plane ticket are those dictated by the airline as well as by other factors (e.g. the visa requirement), independent of the will of Perfect Journey.
These rules, as well as the price of the plane ticket, can be modified, by the will of those who imposed them, until the moment of the actual purchase of the ticket, without Perfect Journeysa being held responsible in any way.
After the issuance of the plane ticket, all responsibility for making the trip rests with the airline company. The passenger is obliged to present himself at boarding for the flight at least 2 hours before the departure time for international flights and at least 1 hour and 30 minutes before the departure time for domestic flights, in order to be able to complete the necessary formalities.
Airlines assume the right to cancel a flight or change its schedule, in these cases, depending on the hours lost, the passenger can request compensation only directly from the airline.
Each tourist is personally responsible for complying with the provisions of the passport, customs, sanitary, etc. services. of the country in which he travels. Each client must inform himself about the visa requirements at the consulates and embassies of the countries in which he plans to travel.
Romanian citizens can travel without a visa in the member states of the European Union and the Schengen Area for a period of max. 90 days in an interval of 6 months, provided you have a valid identity card or passport.
Romanian citizens can travel only on the basis of their identity card in the following countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Switzerland, Estonia, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Great Britain, Holland, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary.
Minor Romanian citizens can travel abroad only accompanied, with the consent of their parents or legal representatives. In the event that the minor travels unaccompanied, a power of attorney from both parents must be presented upon exiting the country through which they express their consent for the respective trip. Passengers traveling accompanied by a person other than their guardians are required to have a power of attorney from the guardian(s) and a criminal record.
It is recommended to reconfirm the return flight 72 hours before, otherwise the reservation of that flight may be cancelled. Depending on the regulations of the airlines, the passenger can present at check-in for international flights, one or two pieces of luggage of 20-23 kg each, with total dimensions (length + width + height) of 158 cm, as well as one piece of hand luggage of 5-10 kg, with total dimensions of 115 cm.
For domestic flights, the weight limit for checked luggage is 10-20kg/person, and for hand luggage 5-10kg. Exact information will be communicated to you when the plane tickets are issued.
Excess baggage is charged additionally by the airlines.
Passengers with serious health problems, as well as pregnant passengers, will be able to travel only with the written consent of the attending physician, obtained a maximum of 7 days before the flight date.
Domestic animals are accepted on board aircraft only with prior reservation confirmed by the airline and only with a standard cage model.
On board the aircraft, you are obliged to follow the recommendations of the on-board staff and you can request information about the loyalty program of the airline you are traveling with in order to later benefit from the advantages offered to members.
To protect you against new threats with liquid explosives, the European Union (EU) has adopted a series of rules and measures, which restrict the amount of liquids you can pass through security checkpoints.
These rules apply to all passengers departing from EU airports regardless of their destination, but they are practiced on an increasingly large scale at other non-EU airports as well.
The new rules entered into force on November 6, 2006 at all airports in the EU, Norway, Iceland and Switzerland and are valid until further changes.
It is allowed to take in hand luggage only small quantities of liquids for personal use, which must be packed in individual containers of a maximum of 100 milliliters each.
All these containers will be stored loosely in a transparent plastic packaging, which can be resealed, with a maximum volume of
1 liter per passenger and may include: water and other drinks, soups, syrups, creams, lotions and oils, perfumes, sprays, hair and bath gel, shaving foam, pressurized containers, toothpaste, mascara, mixtures, as well as other products of the same consistency.
You can have in your hand luggage medicines in the form of liquid, gel, aerosols, insulin and substances for the diet (a written recommendation from the doctor is required), including baby food (milk or juice), in the amount required for the duration of the trip. It is allowed to pack liquids in checked baggage.
It is allowed to buy liquids, such as drinks or perfumes, either in the duty-free area after the security control, or on board the aircraft, only if they are packed in resealable transparent plastic bags (they must not be unsealed until the destination, otherwise may be confiscated).
Terms and conditions for group circuits
The group guide can modify the program of the circuit by days, including the order in which the tourist attractions are visited, depending on certain objective conditions (unfavorable weather conditions, etc.), but without affecting the general structure of the program.
Perfect Journey is not responsible for any changes to the days or flight schedules, operated by the airlines, nor for any changes to the program due to them.
Our agency cannot be held responsible for the modification of the tourist program, when this is due to force majeure or circumstances that neither the agency nor the service providers could foresee or avoid (delays in air traffic, changes of airport or program, due to political movements, strikes, natural disasters, etc.). In these cases, Perfect Journey will make every effort to overcome the situations encountered, but cannot be held responsible for bearing any additional related expenses.
Perfect Journey is not responsible for situations in which the customs or airport authorities refuse to board the Tourist or do not grant him permission to enter or leave a country, and the amounts generated by this situation cannot be imputed to the Agency.
Perfect Journey cannot be held responsible for the loss of the tourist’s luggage or personal items (regardless of the cause).
Payment terms and conditions. Cancellation conditions and penalties
For plane tickets, payment is made in full at the time of their issuance.
For ground services, payment is made in the amount of: 40% upon booking confirmation; 60% 30 days before departure.
For requests received less than two weeks before the departure date, payment is made in full on the reservation date.
Payment can be made in Euros or in Lei (in which case the BNR rate + 2% is used, from the day of payment).
If the tourist abandons the package of tourist services that is the subject of this contract through his own fault, he owes the Agency penalties as follows:
a) 30% of the price of the service package, if the cancellation is made more than 30 calendar days before the departure date;
b) 60% of the price of the service package, if the cancellation is made within 16-30 days before the departure date;
c) 100% of the price of the service package, if the cancellation is made less than 16 days before departure or for not showing up to the program.
For EARLY BOOKING reservations, special rules apply according to each individual offer.
The refund, if it exists, can only be made in the same way as the initial payment.
Penalties can rise up to 100% of the value of the tourist package.
Online shopping – what are the rights of consumers and the obligations of traders?
Pre-contractual information
Before concluding the distance contract, the consumer must know his rights and obligations in case of order. Thus, it must be specified:
the essential characteristics of the good or service;
the price of the good or service;
the date or term for the delivery of the good or for the performance of the service;
information regarding the seller’s identity and contact details;
this information must be legible and understandable to everyone.
Legal guarantee of compliance
The online merchant must inform the consumer about the existence of the legal guarantee of conformity of the product.
The right of withdrawal
The merchant must indicate the conditions under which the consumer can or cannot withdraw.
When the right of withdrawal exists, the conditions, term and methods of exercising this right must be clearly expressed. A typical withdrawal form must be made available to the consumer.
All this information together with the general conditions of sale (CGV) and the withdrawal form must be sent to the consumer after payment
placing the order, via a confirmation email.
Placing the order
The law requires that before validating the order, the consumer must be explicitly informed that he undertakes to pay. There must be no ambiguity regarding the payment obligation.
Validation of the order by the consumer must go through the “commande avec obligation de paiement” stage (order with obligation to pay) or a synonymous formula that expresses the obligation to pay.
Besides this, the website must indicate which means of payment are accepted by the seller and any delivery restrictions (for example certain geographical areas).
Delivery
The law provides for the right to terminate the contract if the trader does not fulfill his obligations.
The ordered product must be delivered within a maximum of 30 days from the date of placing the order. In case of non-compliance with this deadline, the consumer must notify the supplier to deliver within a reasonable time. Otherwise, the consumer will be able to terminate the contract.
In this case, the amount of money paid will be returned to him within 14 days at most, subject to the penalty of 10% if the money is returned within 30 days, 20% for delays of up to 60 days and 50% for higher delays.
Risk transfer
Clauses that provide that the risk of transporting the delivered goods belongs to the consumer are prohibited, even if the delivery is carried out by a carrier chosen by the consumer.
Exercise of retraction
Transposing the European Directive 2011/83/EU of October 25, 2011, the Hamon law changes the withdrawal period from 7 to 14 days. The term begins to run from the conclusion of the contract in the case of the provision of services, respectively from the receipt of the goods by the consumer in the case of the sale of goods.
The withdrawal must be notified by registered letter with acknowledgment of receipt (LRAR), at the expense of the buyer, except in the case where this specification does not appear in the General Terms and Conditions.
In case of withdrawal, the price must be returned, including the cost of delivery, within 14 days, under penalty of financial penalties.
The merchant must provide the consumer with the withdrawal form.
Ensuring the security of personal data processing
SC PERFECT JOURNEY S.R.L. takes all appropriate technical and organizational measures to protect personal data against accidental or illegal destruction, loss, modification, disclosure or unauthorized access.
1. The collection of personal data is done through secure forms on the company’s website. The personal data thus collected are stored in encrypted databases.
2. The users who have access to the database of personal information are only those designated by the management of the company, each of them accesses the database with their own account name and password. All users are obliged to maintain the confidentiality of the data to which they have access, and at the end of each session in the database they will close the session. If one or more users are revoked for various reasons, the access accounts are automatically suspended.
3. Users access personal data only to fulfill their job duties.
4. The computers from which the database of personal information is accessed are password-protected, have implemented up-to-date anti-virus, anti-spam and firewall protection solutions.
5. The printing of personal data is carried out only by authorized users for this operation and only for purposes required by the laws in force.
Compliance of commercial websites
Information regarding the obligation to pay, the characteristics of the goods and services, the methods of transport, delivery, return, payment refund, risk transfer, withdrawal methods, etc., must be analyzed before complying with the legal requirements. The contractual documents must also be reviewed to avoid invalidity of contracts and sanctions.
Considering the imperative deadlines for withdrawal and refund of payment, it is preferable that the online seller-merchant establish a proper return management procedure and especially make the withdrawal form available to consumers.
Starting from June 13, 2014, online merchants are obliged to bring their commercial websites into compliance with the general conditions of sale.
Ordinance 34/2014:
http://www.anpc.gov.ro/anpcftp/legislatie/oug_34_140616.pdf
