Perfect Journey is permanently dedicated to its customers. We will do our best to offer quality, promptness and satisfaction to each individual customer every day. Use the links below to find the most common information or feel free to contact us by email or phone.
Frequent questions
1. How can I check availability for a stay?
You can send us your request by phone through our call center service, by email, by filling out the offer/contact request form on our website or you can enter the chat to talk to an operator.
2. How soon will I receive an answer to my request?
Our objective is to send you a vacation proposal in a maximum of 4 hours, but depending on the complexity of your request and the working hours of the Perfect Journey agencies, the answer can arrive in a maximum of 24 hours.
3. How can I confirm a reservation?
To confirm a reservation, you can contact us by phone or email to inform us of your decision, as well as the details of the other passengers (their names, dates of birth). It is very important to remember the name of the consultant who sent you the offer so that communication is easier.
4. What are the payment methods?
You can pay for your stay by bank transfer, credit card (online payment or POS – in the agency), cash.
5. What are the payment terms?
For plane and transfer tickets, payment is made in full at the time of their issuance. For ground services, payment can be made in installments: minimum 40% upon booking confirmation; the difference one month before departure.
6. In what currency is the payment made?
Payment can be made in the currency of the services or in RON (payment in foreign currencies is made at the BNR exchange rate on the day of payment + 2%, currency risk commission).
7. What are the conditions for cancellation and the applied penalties?
The cancellation conditions of a tourist package, as well as the amount of penalties, are provided separately in the Contract with the Tourist. Penalties can rise up to 100% of the value of the tourist package.
8. When do you have to conclude the Contract with the Tourist?
The contract with the Tourist is concluded for each tourist package purchased at the time of payment of an advance or full payment of the reservation. For simple services, such as: only accommodation, the hotel voucher and the invoice are considered Contract with the Tourist. Also, a plane ticket has its own reservation conditions and once issued it is considered that the ticket conditions have been accepted (modification, cancellation, reissuance, etc.).
9. When do I receive the travel documents?
The travel documents will be sent according to the instructions received from your reservation consultant: either at the time of full payment, or a few days before departure.
10. What is cancellation insurance and why should you take out one?
Cancellation insurances, to be valid, are concluded together with the contract with the tourist. Cancellation insurances have specific conditions, which you receive from your consultant and ensure the reimbursement of a part or maybe the whole of the value of the purchased services, depending on the reason for canceling the stay.
11. How do I proceed if I am not satisfied with the accommodation services during my stay?
In this case, you have the obligation to prepare a written notification on the spot, regarding the deficiencies found on the spot, related to the realization of the contracted tourist service package, which will be sent to both the Agency and the tourist service provider (management hotel, restaurant).
12. What is the term in which I can file a complaint?
If the notice sent in writing to both the tourist service provider and the Agency is not resolved or partially resolved, you can submit a written complaint to the Agency’s headquarters within 5 calendar days from the date of the end of the trip.
13. If I received a description by email that included a picture, and the room I am staying in is not identical to the one presented, what is the procedure to follow?
The pictures posted on the website or sent by e-mail are only informative, we cannot guarantee that you will receive the room presented at the hotel. The agency does not assume responsibility for any inconsistencies.
14. If I have concluded a contract for certain tourist services and subsequently wish to purchase additional services, who do I contact?
In this situation, please contact your reservations consultant to find out all the information regarding the additional services that interest you.
15. Who is responsible in case of a change of flight schedule?
The decision regarding the modification of the flight schedule belongs entirely to the Airlines. The agency will inform tourists about any changes as soon as they are brought to their attention by the airlines.
16. Does Perfect Journey provide assistance in obtaining travel visas?
We know how tiring it is to deal with obtaining a visa, that’s why we’re here to help you. Send a request to office@perfectjourney.ro or ask your agent for this and we will help you with all the necessary information or even submit the documents on your behalf when the situation allows.
17. Can I travel with my pet?
We understand that the pet is an integral part of the family, that’s why we provide you with some information about the specific travel conditions. You have to make sure that you choose the best transport option as well as the accommodation conditions during the vacation. Our consultants are ready to give you the necessary advice so that the whole family feels good on vacation.
